Charlotte - 704-577-6344 | Cramerton - 704-422-4355 [email protected]



Last updated: Feb 1st, 2020
©Rejuvenate Wellness Group. All Rights Reserved.

Welcome to Rejuvenate Wellness Group!

We are pleased to provide you access to certain RWG Services. This Privacy Policy describes how we collect, use and share information when you use RWG Services. By accessing or using RWG Services, you consent to the collection, transfer, manipulation, storage, disclosure and other uses of information about you, which may be of a confidential nature and may include personally identifiable information, information regarding products you have purchased or financial information (collectively, “Your Information”), as described in this Privacy Policy. This Privacy Policy applies to our use of Your Information as a result of you using RWG Services, and does not apply to the following:

  • information collected through mediums other than RWG services;
  • information collected through RWG Services where a separate privacy policy expressly applies in lieu of (and not in addition to) this Privacy Policy, such as a sweepstakes entry (you should refer to the official rules and privacy policy for each individual sweepstakes for specific policies regarding information sharing and disclosure pursuant to sweepstakes entry);
  • information collected by any person or entity other than us, even if related to RWG Services (such as a third-party website, content, application or lead form), unless and until such other person or entity provides such information to us; or
  • non-personally identifiable information, which standing alone, cannot be used to determine your identity; provided, however, that if we link such non-personally identifiable information with Your Information in a manner that can be used to determine your identity, then this Privacy Policy will apply.

Please read this Privacy Policy and our other Terms and Conditions carefully prior to accessing or using RWG Services. By accessing or using RWG Services, or by clicking to accept or agree to be bound by this Privacy Policy or our other Terms and Conditions, as applicable, you agree to our Terms and Conditions, including the practices described in this Privacy Policy. If you do not want Your Information used or disclosed in the manner described in this Privacy Policy, or if you do not agree to be bound by the terms and conditions of this Privacy Policy, or our other Terms and Conditions, then you should not use RWG Services or provide us with Your Information.

How We Receive and Collect Your Information

We receive and collect several types of information about you, such as the information described below.

Information You Provide

From time to time, you may, directly or indirectly, provide us or our franchised locations, or our or their respective call centers, with Your Information. Instances where you may provide Your Information include making reservations for services, purchasing wax passes or gift cards, creating, manipulating or updating accounts on or through RWG Services, completing surveys, purchasing other products or services, participating in Forums or submitting User Generated Content, accessing our Wi-Fi System or other systems and platforms in connection with RWG Services, signing up for Promotions or to receive newsletters or other materials about Rejuvenate Wellness Group or otherwise for any reason associated with our business.

For example, when you book waxing services, you will provide information regarding the waxing services you are scheduling, as well as your first and last name, telephone number and e-mail address. In addition, when you make purchases, you may provide your physical address, including zip code, and credit card or other payment information.

A few other situations in which you may provide Your Information include:

  • when you fill out forms or fields on or through RWG Services;
  • when you communicate with us or any franchisee, or request information about us or any RWG Service, whether via e-mail or other means; and
  • when you participate in marketing initiatives, including Promotions.

Information that You Generate Using Our Communications Features

RWG Services may allow you to communicate, share or post information with us as well as other users through our Forums. For instance, you may participate in message boards, post public comments, send private messages, chat with other users and contribute, publish, post, submit, transmit or display information, statements and other content (“User Generated Content”). You expressly acknowledge and agree that we may access in real-time, record and store archives of any User Generated Content on our servers to make use of them in connection with any RWG Service.

Information Third Parties Provide

From time to time, you may interact with third-party sources in connection with RWG Services and we may therefore collect information about you from these sources. Third-party sources may include social media websites (i.e., Facebook, LinkedIn, Twitter, Instagram, Snapchat or others), blogs, other users, our third-party service providers and our other business partners. For example, if you use, access or interact with any RWG Service on or through a social media website or any features of such social media website (such as a Facebook Like button), then we will receive certain information about you from the social network automatically. The information that we will receive depends on the social network and your privacy settings.

Any information about you that we collect from such third-party sources will be subject to the terms and conditions of this Privacy Policy and may also be subject to the privacy policies and practices of such sources. You should review all terms of use and privacy policies of such sources prior to disclosing information to them. If you have any questions about how these sources use your information or their respective terms of use or privacy policies, you should contact them directly.

General Use and Preference Information

We may collect, receive and store information regarding your general use of RWG Services (such as details of how and when you used RWG Services, how you interact with RWG Services, your login information, resources that you access, your Internet protocol address, your browser type and your device type), as well as your preferences.

Device Information

When you access or use RWG Services through your computer, mobile phone or other device, we may collect information regarding and related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request and basic usage information about your use of RWG Services, such as date and time. In addition, we may collect information regarding application-level events, such as crashes, and associate that temporarily with your account to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.

Location Information

We may collect your location information in several ways. For example, we may collect your location information (as applicable): (i) if you search for a Rejuvenate Wellness Group location by entering your zip code or other information; (ii) if you enable the collection of location information on your device; (iii) if a third party provides your location information to us; or (iv) through the use of other technologies. Our access to your location information may depend on your privacy settings. Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.

Phone Numbers and E-Mail Addresses

We may collect your phone number or e-mail address in several ways. For example, we may collect your phone number or e-mail address (as applicable): (i) if you submit your phone number or e-mail address to us on or through any RWG Service; (ii) by capturing your phone number or e-mail address if you call or e-mail us; or (iii) if a third party provides your phone number or e-mail address to us.

Cookies and Anonymous Identifiers

We and third parties acting on our behalf may use various technologies to collect and store information when you use RWG Services, including sending cookies, web beacons, pixel tags or other anonymous identifiers to your device. “Cookies” are pieces of data stored on a computer, mobile phone or other device. A “web beacon” is a type of technology that lets us know if you visited a certain page or whether you opened an e-mail. A “pixel tag” is a type of technology placed within a website or e-mail for the purpose of tracking activity, which is often used in combination with cookies. Other “anonymous identifiers” are random strings of characters used for the same purposes as cookies, such as with mobile devices where cookie technology is not available. These technologies play an important role in the provision of RWG Services. For example, these technologies help us (i) know that you are logged on, (ii) provide you with features based on your preferences, (iii) understand when you are interacting with RWG Services and (iv) compile other information regarding use of RWG Services.

The information collected through these technologies, standing alone, are not intended be used to determine your identity. Such information may, however, be combined in a way that makes it become personally identifiable information (for example, information that can identify you). For example, we may tie this information to personal information about you that we collect from other sources or that you provide to us. If this happens, we will treat the combined information as personally identifiable information.

Please note that, in most cases, you can remove or block cookies (such as by using the settings in your browser), but doing so may affect your ability to use RWG Services.

Network Advertising

From time to time, we may participate in or use advertising networks, such as third-party advertising servers, advertising agencies, technology vendors and research firms. We may use these third-party advertising networks for marketing, advertising and promotional purposes, as well as to serve advertisements to you. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer’s interests and preferences, which enables such networks to deliver advertisements directly targeted to the consumer’s specific interests. This practice is often referred to as “online behavioral advertising.” For example, a third-party advertising network might collect the type of Internet browser you use, the type of computer operating system you use, the domain name of a website you visit, whether or not you visit specific pages of a website, the location of your Internet service provider’s presence, the date and time of a visit to a website and other interactions between you and a website.

Third-Party Content

Some content or applications, including advertisements, may be served by third parties on RWG Services, including advertisers, ad networks and servers, content providers and application providers. These third parties may collect information about you when you use RWG Services. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We may use Your Information for various lawful business purposes. Among others, these purposes may include using Your Information to:

  • Engage in customer support and fulfill transactions. For example, we might (i) confirm and complete Transactions requested by you, (ii) verify information that you provide to us, or (iii) provide you with administrative notices.
  • Contact you and provide you with information. For example, we might provide or contact you through telephone, e-mail, postal or other communications with RWG Service updates, reminders, Promotions, surveys, offers, personalized information and other information from us or our business partners.
  • Analyze, improve and manage RWG Services and operations. For example, we might (i) obtain feedback regarding RWG Services, (ii) understand and anticipate your needs and preferences, (iii) better understand your use of RWG Services, (iv) customize and tailor RWG Service content and advertising, (v) improve our marketing and promotional efforts, (vi) engage in statistical analysis, or (vii) provide feedback or information to our business partners, vendors, advertisers and other third parties.
  • Resolve problems and disputes, and engage in other legal and security matters. For example, we may use Your Information to (i) comply with, monitor compliance with and enforce this Privacy Policy, our Terms and Conditions (including any terms and conditions incorporated or referenced in our Terms and Conditions) and any other applicable agreements and policies, (ii) meet other legal and regulatory requirements, or (iii) protect the security and integrity of all RWG Services.
    Display advertisements to third parties’ target audiences. For example, in the event that we display third-party advertisements on or within any RWG Service, if you click on or otherwise interact with such an advertisement, the applicable third party may assume that you meet its target criteria.

How We Disclose Your Information

General Disclosure of Your Information

We may disclose Your Information:

  • to any person who, in our reasonable judgment, is authorized to receive Your Information as your agent, including as a result of your business dealings with that person (for example, your attorney);
  • to our affiliated companies, subsidiaries and franchisees and their respective employees, agents and representatives involved in delivering RWG Services and other products and services to you;
  • to our third-party vendors within or outside of the United States so that they may provide support for our business operations, including for the handling of data processing, data verification, transaction processing, fraud prevention, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials and maintenance and security;
  • to third parties in order to process payment or collect on your account;
  • to fulfill the purpose for which you provide it;
  • at your request to third parties when you engage in certain activities through any RWG Service that are sponsored by such third parties, such as purchasing products or services offered by a third party, electing to receive information or communications from a third party or electing to participate in contests, sweepstakes, games or other programs sponsored, in whole or in part, by a third party;
  • to third parties that are interested in contacting you or providing offers to you that may be related to any RWG Service or to products or services you may find of interest;
    as required by applicable law or ordered by a court, regulatory or administrative agency;
    as we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule, restriction or regulation, or are otherwise interfering with another’s rights or property, including our rights or property;
  • if requested by authorities in the event of any act instance of local, regional or national emergency;
  • to enforce our Terms and Conditions, including this Privacy Policy, and any other applicable agreements and policies;
  • to enforce or protect our rights.

Please note that the list above is not exhaustive and that we may, in our sole discretion, share, loan, rent, sell or otherwise disclose information we collect from you to third parties at any time, for any lawful purpose, without notice or compensation to you.

When we disclose Your Information to third parties, Your Information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by this Privacy Policy with respect to its use and further sharing of Your Information. Such third parties may further disclose, share and use Your Information. By submitting Your Information to us, you expressly consent to such disclosure and use of Your Information. If you do not want Your Information shared as described above, then you should not provide us with Your Information.

Aggregation and De-Personalization

We may take Your Information and de-identify it either by combining it with information about others (aggregating Your Information with information about other persons), or by removing characteristics (such as your name) that make the information personally identifiable to you (de-identifying Your Information).

Sharing with Friends

If you use any functionality of any RWG Service allowing you to send, share or communicate content, information or material to a friend, then please be aware that: (i) we may display your e-mail address or other mode of communication to your friend; and (ii) we may use any information that you provide about your friend to facilitate the communication and as otherwise set forth in this Privacy Policy.


Please refer to the official rules and privacy policy for each individual Promotion (if any), as well as this Privacy Policy and our Terms and Conditions, for our specific policies regarding information sharing and disclosure pursuant to that Promotion.

Unsolicited Information

All unsolicited information that you provide to us through RWG Services or through any other means, including information posted to any public areas of any RWG Service, such as bulletin boards, any ideas for new products or modifications to existing Products and other unsolicited submissions, is deemed to be non-confidential and we are free, and you hereby grant us the right, to reproduce, use, disclose and distribute such unsolicited information to others without limitation and without any requirement to provide notice, attribution or compensation to you.

Circumvention of Security Measures

Please be aware that methods of transmission and electronic storage are not completely secure. We cannot guarantee the privacy or security of Your Information or any voice or data transmissions, as third parties may unlawfully intercept or access transmissions or electronic storage. Further, we are not responsible for circumvention of any privacy settings or security measures of any RWG Service. Therefore, (i) you use each RWG Service at your own risk; (ii) you should not expect that Your Information or voice or data transmissions will always remain private; and (iii) we do not guarantee the performance or adequacy of our privacy settings or security measures. In the event that an unauthorized third party compromises our security measures, we will not be responsible for any damages, directly or indirectly, caused by an unauthorized third party’s ability to view, use, disclose or disseminate Your Information.

User Generated Content

You are responsible for your User Generated Content. Your User Generated Content is provided entirely at your own risk. Without limiting the foregoing, we may not be able to control, and are not responsible for, (i) who has access to your User Generated Content; or (ii) the actions of third parties who do receive access to your User Generated Content. You understand and acknowledge that, even after removal, copies of your User Generated Content may remain accessible to third parties, such as in cached or archived pages. Proper access and use of information provided on or through RWG Services, including User Generated Content, is governed by our Terms and Conditions.

Business Transfers

We specifically and expressly reserve the right to disclose, lease, sell, assign or transfer Your Information to third parties in connection with a Business Transfer. A “Business Transfer” means a sale, acquisition, merger, consolidation, reorganization, bankruptcy or other corporate change involving us, even if the Business Transfer is only being contemplated and regardless of whether the Business Transfer relates to a part of or our whole business. Nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of our business, equity or assets (including any RWG Service) to an affiliate or independent third party at any time, for any lawful purpose, without notice or compensation to you.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding Your Information that you provide to us. Below are some mechanisms that provide you with control over certain information:

  • Cookies. If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some or all of RWG Services may then be inaccessible or may not function properly.
  • Communications. If you do not wish to receive notifications, text messages, alerts, posts, notices, e-mails or other communications from us, you can opt-out of receiving such communications from us (other than service-related communications, such as those communications related to the completion of your registration, correction of user data, change of password and other similar communications essential to your transactions on or through RWG Services) through your account settings or, to the extent applicable, by using the unsubscribe process at the bottom of such communication or by e-mailing us at [email protected].  We will remove you from our marketing lists within a reasonable period of time and as required by applicable law. If you opt-out from receiving our marketing communications, you may continue to receive service-related communications, such as communications that are essential to your transactions on or through RWG Services.
  • Accessing and Correcting Account Information. If any RWG Service allows you to create an account with us, then you may be able to review or update some or all of Your Information (as applicable) by logging into that RWG Service, visiting your account profile page and making changes.

Information that You Disclose to Third Parties

RWG Services, as well as the e-mail messages sent with respect to any RWG Service, may contain links or access to websites operated by third parties that are beyond our control. Links or access to third parties from RWG Services are not an endorsement by us of such third parties, or their respective websites, applications, products, services or practices. We are not responsible for the privacy policies, terms and conditions, practices or the content of such third parties. All information that you disclose to such third parties will be subject to the privacy policies and practices of such third parties. You should review the privacy policies and practices of such third parties prior to disclosing information to them. If you have any questions about how these third parties use your information, you should review their policies and contact them directly.

Operation of RWG Services in the United States

RWG Services are controlled, operated and administered by us from our offices within the United States. Your Information may be processed by us in the country where it is collected as well as other countries (including the United States) where laws regarding processing of Your Information may be less stringent than the laws in your country. By using any RWG Service or providing us with Your Information, you consent to this transfer and processing.

Children’s Information

You may only access and participate in RWG Services if you are either (i) 18 years of age or older or have reached the age of majority by your respective state or territory of residence, if such age is greater than 18 years of age; or (ii) the parent or legal guardian of a minor at least 13 years of age and have the legal right to consent to and do hereby consent to this Privacy Policy and our Terms and Conditions on behalf of that minor.

We do not knowingly collect personally identifiable information by anyone under the age of 13 and you should not provide us with any information regarding any individual under the age of 13.  If we learn that we have inadvertently gathered information from anyone under the age of 13, we will take reasonable measures to promptly remove that information from our records.

Changing Your Information

To the extent required by applicable law, you may request that we inform you about Your Information that we maintain, and where appropriate, request that we update, correct or suppress Your Information that we maintain in our active database. We will make all required updates and changes within the time specified by applicable law, and where permitted under applicable law, may charge an appropriate fee to cover the costs of responding to such request. Please remember, if you make such a request, we may not be able to provide you with the same quality and variety of products and services to which you are accustomed.

California Privacy Rights

The State of California has established its own unique regulations that apply to California residents.

As of its effective date of January 1, 2020 We are also compliant with the California Consumer Privacy Act Of 2018, Cal. Civ. Code §§ 1798.100 Et Seq. (CCPA).

Any California resident may request, free of charge, the personal information We have collected or stored about themselves or about a member of their household. For security purposes, We reserve the right to ask for verification of Your identity and proof of your California residency at the time of your request.

Any California resident has a right to request the personal data We have collected, or request deletion of the personal data We have collected, including but not limited to:

  • Any personally identifying information, such as a real name, alias(es), mailing or resident address, IP address, email address, account name, biometrics, or any other data that could uniquely identify a California resident; and

  • Commercial information, including products or services purchased, obtained, or considered, search history, interactions with Our website, or any other purchasing or browsing history of Our site and/or offer(s); and

  • Site comments made publicly or privately; and

  • Geolocation data; and

  • Professional or employment-related information; and

  • Education information.

We reserve the right to collect any of the above data on California residents and their households.

We do not plan on selling your data. Regardless, any California resident can email us [email protected] to explicitly request to opt-out of any such sale of data.

California residents also have the option to request a full deletion of their account and any data We have collected and associated with them.

We agree to comply with any data request or deletion made pursuant to the CCPA in a reasonable timeframe, during normal business hours and excluding holidays or Our pre-scheduled time off.

How to Contact Us

If you have questions or concerns about our privacy practices or wish to make a request regarding your Information, please contact us at: [email protected].